Awareness of E-Government Services among Low-Income Group

Abstract

We are midst the Internet revolution and are leading a digital age with all sophisticated technology and connectivity. It is widely believed and asserted that, “Information and Communication Technologies (ICTs) have positive impact on the economic, social, and political development of a country, region, or community”. ICT relates to benefits for civil society, and this can come from the application of ICT to improving the lives of citizens in general and the poorest in particular.Governments are becoming increasingly important users of ICT, particularly for e-government services, where Internet technology serves as a platform for exchanging information, providing services, and transacting with citizens, businesses, and other arms of government. This research paper provides insight into ‘Awareness of E-Government services among low-income group’. The present study was carried out with intense interview of fifty respondents belonging to lowincome group. Those who lack access, majority are aware of the E-Government services and are likely to use the services in the future provided if access is extended. It was noted that respondents were in favour of expansion of e-government related computer training and they expect the government to expand e-government services further. A positive attitude was noted among many respondents towards E-Government services, which is a healthy sign for the Government and its initiatives towards digitization.

Keywords

E-Government Services, Low-Income, Awareness, ICT.

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