Indian Journal of Information Sources and Services (IJISS)
Evaluation of the Use of College Library Resources and Services by the Undergraduate Students in Darjeeling District of West BengalAuthor : Samiksha Subba and Subarna Kumar Das
Volume 9 No.2 April-June 2019 pp 10-15
The present study was conducted in 20 college libraries of Darjeeling district of West Bengal to analyze the use of library resources and services by student users. The survey research method using structured questionnaires was adopted for the collection of data from the users. A total of 400 questionnaires were distributed randomly to the users, out of which 364 completely filled-in questionnaires were received back and included in the analysis. The findings reveal that majority of student users visit the college libraries on a regular basis mainly for the purpose of burrowing and returning library books. Most of the college libraries have easily accessible location, good layout, sufficient lighting & ventilation and neat & clean premises. The college libraries are mostly having the collection of text books but the collection of journals/magazines is found to be inadequate in many college libraries. It has been found that only few college libraries offer open access to all documents, electronic information resources, daily newspapers and syllabus & question papers to users. Most of the college libraries under study need to improve the services in regard to issuance of sufficient number of documents, adequate numbers of computers for users, provision of internet and photocopy services, exhibition of newly acquired documents, reference service and reading tables, chairs & space. The lack of internet in the library, short library hour, lack of user orientation/education and insufficient number of computers are found to be the major problems identified to affect the use of library.
College Library, Library Resources, Library Services, Users’ Satisfaction, Darjeeling District
 Aguolu, C.C., & Aguolu, I.E. (2002) Libraries and Information Management in Nigeria. Maiduguri; Ed-Linform Services.
 Bansal, N. (2014). Library and Information Services in College Library of Hisar: A User Survey. International Journal of Scientific and Research Publications, 4(1), 1-5.
 Gunasekera, C. (2010). Students Usage of an academic Library: a user survey conducted at the Main Library University of Peradeniya. Journal of the University Librarians Association of Sri Lanka, 14(1), 43-60.
 Hemavathi, K.N., & Chandrashekara, M. (2018). User Satisfaction on Library Resources and Services in Law College Libraries in Mysore, Karnataka. International Journal of Library and Information Studies. 8(1), 309-318.
 Igben, M. J. (1993). Students’ use of selected services in the Polytechnic Ibadan Library. Nigeria Library Information Science Review, 2(1 & 2), 6-17.
 Nkamnebe, E.C., Obiora, K., & Nkamnebe, C.B. (2014). Evaluation of the use of University library resources and services by the students of Paul University, Awka, Anambra State, Nigeria. Library Philosophy and Practice (e-journal), 1147, 1-21.
 Ogbuiyi, S. U., & Okpe, I. J. (2013). Evaluation of library materials usage and services in private universities in Nigeria. Kuwait Chapter of Arabian Journal of Business and Management Review, 2(8), 33-41.
 Rilwanu, A. (2017). Assessment of Library Service Quality and User Satisfaction among Undergraduate Students of Yusuf Maitama Sule University (YMSU) Library. Library Philosophy and Practice (e-journal), 1675,1-20.
 Saikia, M., & Gohain, A. (2013).Use and user’s satisfaction in library resources and services: A study in Tezpur University (India). International Journal of Library and Information Science, 5(6), 167-175.
 Tiemo, P.A., & Ateboh, B.A. (2016). Users` Satisfaction with Library Information Resources and Services: A Case Study College of Health Sciences Library Niger Delta University, Amassoma, Nigeria. Journal of Education and Practice, 7(16), 54-59.
 Veena, G. & Kotari, P.N. (2016). User Satisfaction with Library Resources, Services and Facilities: A Study in SDM College Library, Ujire. Indian Journal of Information Sources and Services, 6(1), 1-4.