Issues and Challenges of Kerala University Library: An Analytical Study Based on Problems and Expectations of Users

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Issues and Challenges of Kerala University Library: An Analytical Study Based on Problems and Expectations of Users

Author : A. Sofiya and B. Mini Devi
Volume 8 No.3 October-December 2018 pp 94-99

Abstract

Kerala University Library provides various resources, services and products for its academic community. All activities in the library are centred to changing needs of users and their satisfaction. Due to the advancement of Information and communication Technology, libraries have also begun to cope with revolutionary changes in its housekeeping activities. The study examines what are the problems faced by users of Kerala University Library while accessing e- resources, what are the expectations which cater from this service oriented institution. For this purpose Structured Questionnaire based Survey method was used and data analysis done by SPSS Package, Chi Square test is used to assess the statistically significant association between services offered by the library and services get to users. The population covered under this study mainly pertaining to the research scholars and students in the library. Out of 175 distributed questionnaires, 150 were returned back with sufficient retorts consisted of 85 regular students and 65 research scholars. Which was subjected to for detailed data analysis. The result of the study revealed that there is an incongruity between the services delivered and the services offered by the library. In order to improve the quality of services in the library, in view of this study, the users in Kerala University Library have supplemented some valuable suggestions. The study also found that attitudes and perceptions in respect of Information Professionals which influences the level of utilization of resources.

Keywords

Chi Square Test, Information and Communication Technology, Information Professionals, Kerala University Library, SPSS Package

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Asian Journal of Information Science and Technology (AJIST) a Multidisciplinary Library and Information Science Journal is a refereed International Journal and publish from India. This Journal encompasses all branches of Library and Information Sciences and its sub – disciplines like Library Management; Information Systems & Services, Information Processing & Retrieval; Information Sources & Services; Community Information System, Scientometrics & Informetrics, IR Theory, Knowledge Organization; Information processing & retrieval, Classification, Preservation & Conservation, Information Management, Library classification, Information sources, Systems and Services, Computer Application in Library; Digital Library; Information Systems; Bibliographic Control, etc.

All papers are peer-reviewed and newly selected panels of international referees have been appointed to ensure that review is done rapidly and to the highest standards. Special topics will provide accounts of research, written periodically at the invitation of the Editorial Board by Library Professionals under the direction of Editor-in-Chief.