Indian Journal of Information Sources and Services (IJISS)
Users Perception and Satisfaction on the Services of Academic Libraries in Puducherry Region: A StudyAuthor : S. S. Balasubramanian and M. Sadik Batcha
Volume 1 No.1 January-June 2011 pp 66-70
The primary focus of a library is service, and the quality of service is the most studied topic in marketing research during the past decade. Service quality contributes to value experienced by customers. Value becomes an outcome of excellent service. This paper aims at evaluating and analyzing the level of various services provided in academic libraries of Puducherry region and also analyzed their satisfaction and perception level. The appropriate data were collected through the questionnaire method of data collections. There were about 900 respondents analyzed. This study is useful for further development in applying recent technology and improvement in providing the services to attain the maximum satisfaction of library users in the academic libraries of Puducherry region.
Information Services, Perception, Quality,Total Quality Management