Work Organization and Work-Life Conflict in the BPO Sector: The Experiences of Selected BPO Workers with Reference to Chennai CityAuthor : C.Ganaesan and A.Gokulakarishnan
Volume 3 No.2 July-December 2014 pp 13-16
The success of any organization is highly dependent on its workforce. Especially the ITeS BPO industry needs to be flexible enough to develop commitment and talent in their workforce. They need to adopt a strategy to improve the employees. Work force and ‘Work-life Conflict’ to satisfy both the organizational objectives and employee needs. The data pertaining to the study has been collected from professionals working in BPO companies in Chennai to analyze the Work life Conflict. This paper aims to investigate factors affecting Work-life Conflict, Work-life Conflict arrangements availed by the employees and impact of Work- life Conflict on employees’ work life, family life, personal life and on employees’ relationship with management and employees. Analysis of literature and available data reveals that many employees are facing problems in adjusting their family life and personal life with their Organizational workload.
Work-life Conflict, family life, work life, relationships, Work Organization